资 源 简 介
Status change need to be controlled, (based on user type) Support workflow
**Issue editing/deleting should be controlled if issue passes certain point of status.
(for example, start development, tested, promote 2 production, resolved, closed)** Next allowed status should be proposed based on matrix
Approver should be notified by email Dashboard needs filter by company
File attachment to issue (helpdesk ticket) Change/deleting ticket, ticket task log should be controlled based on issue status Task log sorting; descending
Need to see reference issue status when task log is submitted Fix Bugs
Work at dotproject 2.1.2 latest version
orignial source: http://www.linuxbox.com/tiki/tiki-index.php?page=dP-HelpDesk
the changes to the dotProject HelpDesk module is released under the GNU General Public License (GPL).
